Our practice is committed to preventative care.  Patients are recalled to the practice for many reasons, i.e. abnormal test results etc.  It is important that your personal information is kept up to date with an emergency contact. Please inform our reception staff of any changes.

Some appointments may require a courtesy reminder phone call for attendance. Again, please  contact your practice if you are unable to attend. To receive your test results, please make an appointment or walk-in to see your doctor. To receive test results over the phone, speak to your doctor before taking the test.

Test results can be obtained in a booked consultation. Referrals to specialists must be made during a consultation and will not be provided from a phone request. In unavoidable circumstances Doctors may provide repeat referrals or scripts, however this is done at the Doctors discretion and may attract a fee.

Our doctors can take phone calls when time permits. If busy, or involved with another patient then reception will need to take a message. GPS and clinical staff make time to return phone calls during the day, and where clinically significant information is discussed, a note is made in the patients health record.

SMS reminders are also available through our practice. If you would like to be notified by SMS for reminders please inform reception staff that you give consent for practice staff to contact you via SMS. Please also make sure you update you update your contact number with reception to ensure privacy and confidentiality.